Need assistance? Help is just a click away.

Find answers to most questions easily. Top 8 FAQs

• What are the shipping methods and timeframes?
• Can I change my shipping address?
• What is your return policy?
• What types of payment methods do you accept?
• How do I pay for my items?

• Why is my payment being declined?
• How do I check the status of my order?
• Do I have to pay for duties & taxes?

If your question is not on our top 8, please visit our FAQ section.

Getting Started

• Registration
• Log In Information
• My Account Center

Store Features and Services

• Ring Sizing
• Gem and Jewelry Report
• Jewelry Boxes
• 2 Year Warranty Service Plan

Product Knowledge

• Compare Price vs Retail Price vs Manufacturer's Price Tag
• Jewelry&Diamond Guide
• Buyz Guide to Finding Your Ring Size

Payment

• Payment Information
• Buyz Layaway Plan
• Shipping Information: US
• Shipping Information: International
• Return Policy
• Lost/Damaged Item Policy

Privacy, Safety and Terms& Conditions

• Site Access and Purchase Agreement
• Privacy Policy
• Phishing / Spoofed Emails
• Unsubscribe From Buyz.com Newsletters

Still have questions? Our dedicated customer support team is here to help 24 hours a day.

Live Chat
Monday - Friday, 1am - 10am PST

Click here to connect with one of our representatives via live chat.

Call Us. Customer Service Call Center
Monday - Friday, 7am - 7pm PST

Phone: 1-877-297-BUYZ (2899)
International Customers: 1-310-280-7373
Fax: 1-310-280-7375

You can email Buyz.com by Department

Billing, Payments, Invoices
CustomerService
Marketing
Buyers
Resellers
Returns
Suggestion Box
Technical Support

Buyz.com
2400 Marine Ave
Redondo Beach, CA90278 USA