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Find answers to most questions easily.

• What are the shipping methods and timeframes?
• Can I change my shipping address?
• What is your return policy?
• What payment methods do you accept?
• How do I pay for my items?

• Why is my payment being declined?
• Can I retract or cancel my bid?
• Can I still pay for my re-listed items?
• How do I check the status of my order?
• Do I have to pay for duties & taxes?

If your question is not on our top 10, please visit our FAQ section.

Getting Started

• Registration
• Login Information
• My Account
• Personalize Your Username
• Placing Bids
• Bidding History
• Place Bids Directly From Your WatchList
• Placing an Autobid

Auction Features and Services

• Buy Now feature
• Reserve Price Auctions
• Ring Sizing
• Certificate of Authenticity
• Jewelry Boxes
• 2 Year Warranty Service Plan

Product Knowledge

• Buyz Price
• Jewelry & Diamond Guide
• Bidz Guide to Finding YourRing Size
• Promotions and Sweepstakes

Payment

• Payment Information
• Bidz Layaway Plan
• Currency Converter
• Shipping Information: US
• Shipping Information: International
• Free US Shipping Promotion
• Return Policy
• Lost/Damaged Item Policy

Privacy, Safety and Terms & Conditions

• Site Access and Purchase Agreement
• Privacy Policy
• Phishing / Spoofed Emails
• Unsubscribe From Bidz.com Newsletters

Still have questions? Our dedicated customer support team is here to help you.

Live Chat
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Call Us. Customer Service Call Center
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Phone: 1-888-247-BIDZ (2439)
International Customers: 1-310-280-7373
Fax: 1-310-220-2653

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Bidz.com
2400 Marine Ave.
Redondo Beach, CA 90278 USA