Top 10 FAQ

What are the shipping methods and timeframes?

Shipping within the US:
FedEx SmartPost: normally takes 2-8 business days in transit and up to 3 business days processing.
FedEx Express Saver: normally takes 3-5 days in transit and up to 3 business days for processing.
FedEx Second Day: normally takes 2 days in transit and 1-2 business days for processing.
FedEx Overnight: normally takes 1 day in transit and 1-2 business days for processing.

Shipping to Canada & Internationally:
Landmark Global: Landmark Global normally takes 8-12 business days in transit and 3 to 5 business days processing.
FedEx FIMS: (FedEx International Mail Service) will be shipped to a FedEx sorting facility in New Jersey. Packages are then shipped to your country to be delivered by your local Post Office; delivery normally takes 3-4 Weeks.
FedEx International Economy: normally takes 3-5 business days in transit (may vary due to customs) and up to 3 business days processing.

Shipping to UAE, Bahrain, Cyprus, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, Turkey, Yemen:
Aramex: normally takes 3-5 business days in transit (may vary due to customs) and up to 3 business days processing.

Shipping to APO & FPO
Orders up to $500 will be shipped via USPS Priority Mail.
Orders over $500 must be shipped to a physical address.

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Can I change my shipping address?

Yes, if your shipping address is different than your billing address we can add an alternate address to your account. In order to process a request you must go through our Address Verification System procedure.

Here's how it works:
US & CA customers may submit a request by providing the required information over the phone.
International customers must submit a request by faxing or emailing the required documentation.

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What is your return policy?

As our customer, we believe you should feel good about your purchase. Our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

  • All returns must be made within 30 days from the date of purchase.
  • We offer a 100% money-back guarantee if the item is not as described.
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    What types of payment methods do you accept? currently accepts:

    • Major credit cards (Visa, MasterCard, American Express and Discover)
    • Gift Cards/Prepaid Cards
    • Check (US only and no P.O. Boxes)
    • Money Orders/Cashiers Checks (Must be in US funds)
    • PayPal
    • BillMeLater

    For payment and shipment information on item(s) won from Holyland, Lithuania, Quality Art Auctions please refer to the item descriptions. will not accept any payments on their behalf.

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    How do I pay for my items?

    To pay for your items log in to your account and proceed to the checkout by selecting the Cashier button at the top of the page, you will be able to view your winning auctions and select a method for payment. All payments are due within 2 DAYS from the time auction(s) closes.

    First time customers will be required to pay for their first five items that they bid on and win. Bidding privileges will be restricted until payment is made. After the first transaction is officially completed, customers will be able to bid freely on other items.

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    Why is my payment being declined?

    Behind most declined transactions, the financial institution who issued the card might be blocking the purchase. Please make sure your credit card company/bank is aware of your online purchase. Please contact Customer Service for additional information on why a payment may be declined.

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    Can I retract or cancel my bid?

    As a general rule, once you have submitted your confirmed bid, it cannot be retracted or canceled. considers a confirmed bid on an item to be a legally-binding expression of intent to purchase.

    However, we understand that honest mistakes sometimes occur and a bid may be retracted in the following exceptional circumstance: you made an obvious typographical error when placing a confirmed bid amount.

    Changing your mind or stating that you cannot pay for the item is not a valid reason for retracting a bid. Before placing a bid, be sure to carefully review the auction(s) description.

    If there is still time remaining on the auction, you may contact customer service via Live Help for assistance.

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    Can I still pay for my re-listed items?

    If an item in your account has been re-listed and you would like to purchase it, please go to My Account on top, and check with your Relisted Items section.

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    How do I check the status of my order?

    Once your order has been packaged & shipped you can go to My Bidz Control Center and click on View My Orders. You will be able to track the progress of your shipment at any time.

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    Do I have to pay for duties & taxes?

    Yes, please be advised you are responsible for customs fees and duties on all packages shipped outside of the United States. Please consult your local customs laws for duties, regulations, and restrictions.

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