Top 8 FAQ

What are the shipping methods and timeframes?

Shipping within the US:
FedEx SmartPost: normally takes 2-8 business days in transit and up to 3 business days processing.
FedEx Express Saver: normally takes 3-5 days in transit and up to 3 business days for processing.
FedEx Second Day: normally takes 2 days in transit and 1-2 business days for processing.
FedEx Overnight: normally takes 1 day in transit and 1-2 business days for processing.

Shipping to Canada & Internationally:
FedEx FIMS: (FedEx International Mail Service) will be shipped to a FedEx sorting facility in New Jersey. Packages are then shipped to your country to be delivered by your local Post Office; delivery normally takes 3-4 Weeks.
FedEx International Economy: normally takes 7-10 business days in transit (may vary due to customs) and up to 3 business days processing.

Shipping to United Arab Emirates, Bahrain, Cyprus, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, Turkey, Yemen :
Aramex: normally takes 7-10 business days in transit (may vary due to customs) and up to 3 business days processing.

Shipping to APO & FPO
Orders up to $500 will be shipped via USPS Priority Mail.
Orders over $500 must be shipped to a physical address.

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Can I change my shipping address?

Yes, if your shipping address is different than your billing address we can add an alternate address to your account. In order to process a request you must go through our Address Verification System procedure.

Here's how it works:
US & CA customers may submit a request by providing the required information over the phone 877-297-2899.
International customers must submit a request by faxing or emailing the required documentation.

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What is your return policy?

As our customer, we believe you should feel good about your purchase. Our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

  • All returns must be made within 30 days from the date of purchase.
  • We offer a 100% money-back guarantee if the item is not as described.
  • Some restrictions may apply and are subject to a 15% restocking fee*

* A 15% re-stocking fee will apply for any item which is returned as described in the item description page and shipping is non-refundable.

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What types of payment methods do you accept? currently accepts:

  • Major credit cards (Visa, MasterCard, American Express and Discover)
  • Gift Cards/Prepaid Cards
  • Check (US only and no P.O. Boxes)
  • Money Orders/Cashiers Checks (Must be in US funds)
  • PayPal
  • BillMeLater
  • Buyz Layaway Plan

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How do I pay for my items?

To pay for your items click on the checkout button at the top of the page, you will be able to view your items and select a method for payment. All payments must be received within 24 hours from the time the item was added onto the shopping cart.

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Why is my payment being declined?

If your payment is being declined it may be due to address verification failure. Please make sure the registration billing information entered matches the records from your credit card company.

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How do I check the status of my order?

Once your order has been packaged & shipped you can go to My Account Center and click on View My Orders. You will be able to track the progress of your shipment at any time.

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Do I have to pay for duties & taxes?

Yes, please be advised you are responsible for customs fees and duties on all packages shipped outside of the United States. Please consult your local customs laws for duties, regulations, and restrictions.

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